Refund policy

Last updated: October 2, 2026

Made-to-order products

Every Shift & Grind item is made to order. Because of that, we can’t accept returns or exchanges for choosing the wrong size or colour, changing your mind, or other preference-based reasons. Please check the size chart on the product page before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, has a manufacturing error, or is not the item you ordered, keep the item, packaging, order number and clear photos showing the issue. Eligible problems remain covered for 30 calendar days after delivery.

When a claim is approved, we’ll arrange a replacement or refund as appropriate. You do not need to mail anything back unless we specifically ask you to.

Cancellations and order changes

Review your order carefully before checkout. Once production has started, we can’t guarantee a cancellation, address change, size change or colour change.

Support availability

Customer support is temporarily unavailable while we finalize a non-email support route. This page will be updated with claim instructions. If you need pre-purchase help, please wait to order until that route is available.